What kind of clients do you work with?
We work with startups, SMEs, and growing enterprises across various industries — from tech to retail to services. If you need a high-performing digital product, we’re likely a good fit.
Where is your team based?
Kreis Digital is headquartered in Türkiye, with a distributed team collaborating remotely. We work with clients both locally and internationally.
Do you only build websites?
No — while web development is our core, we also provide design, branding, marketing, and tailored software solutions through our expert network.
Do you offer consultations?
Yes — we offer free consultations to understand your goals and help you explore the best digital solutions.
How do we start working together?
You can start by reaching out through our contact form. We’ll schedule a quick call to better understand your needs, then prepare a proposal tailored to your goals.
Who will I be communicating with during the project?
You’ll be working directly with the person responsible for your project. We keep communication clear and focused, so you’ll always know who to reach out to.
What tools do you use to collaborate with clients?
We typically use email and shared documents to manage communication and deliverables. For larger projects, we also set up a simple project board to help track progress.
Do you take on urgent or short-term projects?
We do take on short-term or time-sensitive projects when our schedule allows. Feel free to get in touch — we’ll always be upfront about our availability.
How long does a typical project take?
That depends on the size and complexity. Smaller projects can be completed in a few weeks, while custom builds naturally take longer. We’ll always provide a clear timeline before starting.
Do I need to prepare anything before we begin?
Not much. If you already have brand assets, reference sites, or written content, they’ll help — but we can guide you through everything from the start.
Can I request changes during the project?
Yes. We build with collaboration in mind. If you need to adjust direction or features, we’ll work with you to make it happen — and keep things transparent along the way.
How do you handle feedback and revisions?
We typically include a few feedback rounds in each project. You’ll have dedicated points where you can review, comment, and suggest changes — so nothing moves forward without your input.
Do you offer project timelines or milestones?
Yes. For each project, we outline key phases and milestones so you always know what’s happening and when.
How does your pricing work?
Most projects are priced based on scope — either as a fixed price or in stages tied to milestones. After our initial discussion, we’ll provide a clear, customized quote.
Do you require a deposit?
Yes. We usually request a deposit before starting work to reserve your spot and begin planning. The amount depends on the total project size.
Are there any hidden fees?
No. Everything is outlined up front. If anything changes during the project, we’ll always discuss it with you before moving forward.
Can you work with contracts or NDAs?
Of course. We work with simple contracts for every project, and we’re happy to sign NDAs when needed — especially if you’re sharing sensitive information.
How do you handle invoices and payments?
We send invoices digitally. You can pay via bank transfer or online using a credit card or other secure payment methods — whichever is more convenient for you.
Do you charge for support or maintenance after launch?
Basic post-launch support is included, but ongoing work or monthly support packages are billed separately. We’ll always make this clear ahead of time.
Do you provide support after the project is completed?
Yes. We offer basic post-launch support to make sure everything runs smoothly. If anything comes up, you can always reach out.
What if I need updates or changes later on?
We’re here to help whenever you need updates or new features. Our ongoing support is flexible and billed based on the work required, so you only pay for what you use.
Do you offer monthly maintenance plans?
Yes — for clients who prefer a more hands-off approach, we offer monthly maintenance and support packages. These can include backups, updates, monitoring, and small content changes.
Can I manage the website myself?
Absolutely. We build everything in a way that’s easy to update. If you’d like, we can also provide a short handover session or documentation to help you feel confident managing things on your own.
